Trust and safety
How Aurora keeps people safe.
This page explains, in plain language, how Aurora verifies people, moderates content, handles data and responds to reports. It is written for advertisers and visitors, and for the regulators, journalists and insurers who need to judge whether Aurora is what it says it is.
Verification
Everyone on Aurora is a verified adult.
Advertisers verify with a government ID and a liveness check through Didit. A person on our team reviews the result before any ad goes live. Visitors confirm they are adults before any ad is shown to them.
- Didit processes the ID and liveness video under a GDPR processor agreement.
- Aurora stores the decision, the date and a hash of the document. Never the document, never the video.
- Every verification badge names the method and the date behind it.
- Advertisers verify again every 12 months.
Content and moderation
Nothing is visible before it is checked.
- Every photo is re-encoded on upload so that location and device metadata is removed.
- Every photo is scanned for known child-abuse imagery before anyone, including our staff, can see it. Matches are blocked and escalated to the authorities.
- Ads go live only after a human moderator approves them.
- Anyone can report content through the notice-and-action process required by the EU Digital Services Act.
- Every moderation decision comes with a statement of reasons: what was decided, why, and how to appeal.
- Appeals are reviewed by a person.
- There are no public reviews of anyone, in either direction.
- We publish a transparency report on reports received, actions taken and appeals upheld.
Privacy and data
We keep as little as we can.
- We collect the minimum needed to verify advertisers and publish their ads, and we say why at every field.
- Deleting your account really deletes it. Only records we are legally required to keep are retained, as set out in the privacy policy.
- Email addresses, phone numbers, IP addresses, names, messages and precise locations are never written to logs in plain text.
- Aurora is hosted in the European Union and operated from Canada. For users in the EU, the Digital Services Act and the GDPR apply in full.
Reporting
How to report something.
If you see content on Aurora that you believe is illegal or breaks our rules, use the notice-and-action process. It explains what to include, how we assess a report and how to appeal our decision. For anything else, including safety concerns about a person, use the contact page.
For law enforcement
Aurora cooperates with lawful requests from competent authorities and requires a valid legal basis before disclosing any data. Our law enforcement guidelines set out how to make a request, what we hold and how we respond.